If you believe that a doctor should have at least minimal empathy and answer patient questions — I do not recommend making an appointment with ophthalmologist Tamara Milenkaya.
I came in with a small inflammation on my eyelid, and she silently started checking my vision, responding to all my questions about my problem with silence and a contemptuous look.
During the examination with the equipment she explained nothing, then looked at me with irritation and after a couple of minutes rudely told me I was looking in the wrong direction, while when I asked where I should look she went silent again and continued doing something with the equipment.
Without warning she started touching my eyes with her hands without gloves, without warning she shone a bright light into my eyes.
When I asked for the hundredth time about the inflammation, she glanced at my eye and said it was conjunctivitis. When I pointed out there wasn't a single sign of conjunctivitis, she said well it's inflamed there. I had the impression that the diagnosis was made completely at random, yet she prescribed very powerful drops with a ton of side effects and contraindications for 10 days and supplements.
In the end the inflammation went away on its own in a couple of days, but the disgusting feeling from the appointment hasn't gone away to this day.
Clinic response
3 weeks ago
Poštovana,
Žao nam je što imate negativno iskustvo i loš utisak u vezi sa oftalmološkim pregledom u našoj Poliklinici.
Iako vjerujemo da je Vašem utisku doprinijela jezička barijera, iskazujemo spremnost da u razgovoru uživo čujemo Vaše primjedbe ili prigovore u vezi sa postupanjem zdravstvenog osoblja i medicinskom uslugom.
Možete se obratiti našem menadžmentu direktno, slanjem dopisa na email poliklinika@novistandard.me.
Srdačno,
Tim Poliklinike Novi Standard
Ivan Di Ceglie
★ ★ ★ ★ ★
3 weeks ago Google Maps
If you want a fast and quality examination using the latest technology and top-notch specialists, then NOVI STANDARD POLIKLINIKA in Bar is the place for you. I don't remember ever having such a fast yet thorough medical examination in my 20 years of work. Wishing everyone a happy career and all the best!
Clinic response
3 weeks ago
Poštovani Ivane,
Hvala na lijepim riječima. Raduje nas sto prepoznajete našu posvećenost i profesionalizam u oblasti medicine rada. Želimo Vam dobro zdravlje, lični i profesionalni uspjeh.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Natasa M.
★ ★ ★ ★ ★
4 weeks ago Google Maps
I visited the clinic last week for an orthopedic check up. The staff were extremely kind, professional, and accommodating from the moment I arrived. The appointment was on time, and the doctor explained everything thoroughly and approached the examination very carefully. The facility is clean and pleasant, which further contributes to the positive impression. I highly recommend this clinic!
Clinic response
3 weeks ago
Draga Nataša,
Vaše pohvale veoma znače i raduje nas što ste tokom posjete Poliklinici stekli pozitivna iskustva i povjerenje u naše zaposlene.
Hvala Vam na divnim riječima i toplim preporukama.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Ajda Avdullahi
★ ★ ★ ★ ★
last month Google Maps
I recently visited Poliklinika Novi Standard because I needed a medical certificate for renewing my driver's license. The staff is exceptionally kind, professional, and accommodating. All tests were conducted in an organized manner without unnecessary waiting, and the entire process was completed quite quickly. I especially liked that they explained everything clearly and made me feel relaxed during the examination. Truly a positive experience and a warm recommendation for everyone who needs fast and quality service.
Clinic response
last month
Poštovana Ajda,
Hvala na lijepim riječima i što prepoznajete naše napore da obezbijedimo vrhunske usluge u svim segmentima poslovanja, uključujući i medicinu rada.
Vaši komentari i tople preporuke nas dodatno motivišu da nastavimo da unapređujemo kvalitet usluga.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Nevenka Dabovic
★ ★ ★ ★ ★
last month Google Maps
All praise for poliklinika Standard. Experienced doctors, wonderful staff. Always professional...
Every examination at the clinic, both for me and my children, has become a place of safety and well-deserved trust in the expertise and diagnostics of our many check-ups, thanks to the skilled doctors and even more wonderful nurses!
Clinic response
last month
Poštovana Nevenka,
Hvala Vam na divnim riječima. Raduje nas što prepoznajete naš trud i profesionalizam. Zadovoljstvo naših pacijenata je najveća nagrada i motiv da budemo još bolji.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Lala LA
★ ★ ★ ★ ★
last month Google Maps
I visited this policlinic several days ago and had a very unpleasant experience. The staff were rude and unprofessional, spoke to me in a dismissive tone, and made me feel uncomfortable.
I understand that medical staff can be busy and tired, but basic patient care which fits their role must be upheld. There was a complete lack of patience, empathy or understanding to the patients.
On the other hand results are fast and accurate.
My information was spread to other patient in a form of gossip, without my consent.
Clinic response
last month
Poštovani,
Iskreno nam je žao što ste doživjeli negativno iskustvo u našoj Poliklinici.
Od samog osnivanja, trudimo se da pacijentima pružimo kvalitetnu zdravstvenu zaštitu, uz profesionalan pristup i strogo poštovanje njihovih prava, uključujući i pravo na privatnost.
Budite slobodni da se direktno obratite našem menadžmentu (slanjem dopisa na email poliklinika@novistandard.me), kako bismo istražili sve okolnosti u vezi sa slučajem koji opisujete.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Snezana Jokic Lukovic
★ ★ ★ ★ ★
last month Google Maps
My family and I are regular patients of this clinic whenever the need arises. The staff is exceptionally kind, knowledgeable, and professional. We especially appreciate that they track patient visits and reward loyalty with discounts. Although those discounts are not financially crucial, the feeling that someone values your trust and loyalty means a lot. Highly recommended
Clinic response
last month
Poštovana,
Hvala Vam na lijepim riječima i preporukama. Cijenimo što ste zadovoljni profesionalizmom naših zaposlenih i što nam ukazujete povjerenje. Vaše pozitivno iskustvo je podsticaj da i dalje unapređujemo kvalitet naših usluga.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Tatjana Caran
★ ★ ★ ★ ★
last month Google Maps
I visited the clinic for a medical certificate for a driving instructor, expecting the usual formality — you pay, they stamp it, and you leave. However, I had multiple examinations — ECG, blood tests, vision test, a complete check-up, and a pleasant conversation with a psychologist. For 40 euros I got a real insight into my health condition. All praise, just keep it up.
Clinic response
last month
Poštovana,
Hvala Vam na predivnim riječima. Vaše pozitivno iskustvo i zadovoljstvo uslugom motivišu nas da budemo još bolji i da nastavimo da ulažemo dodatni trud u svaki segment našeg poslovanja, uključujući i medicinu rada.
Lijep pozdrav,
Tim Poliklinike Novi Standard
Sladjana Radenovic
★ ★ ★ ★ ★
last month Google Maps
During my stay in Bar I fell ill and, since it was a Saturday, I turned to Poliklinika Novi Standard. The doctor was professional, and the nurses were extremely kind and dedicated during the infusion therapy I received over three days. Highly recommend this institution!
Clinic response
last month
Poštovana Slađana,
Hvala na lijepim riječima i ukazanom povjerenju. Drago nam je što ste zadovoljni zdravstvenim uslugama i profesionalnošću zaposlenih. Trudićemo se da budemo još bolji.
Lijep pozdrav,
Tim Poliklinike Novi Standard
PocoM3 M3pro
★ ★ ★ ★ ★
last month Google Maps
My child was shaking while they were drawing blood because the clinic staff scared him by showing him the needles they would poke him with. Also, two guys surrounded him as if they were going to operate on him rather than just take blood. All in all, they are the same as all other polyclinics... Bad service and high prices.