JZU Dom zdravlja Budva

Today we went for an examination with a 5-year-old child, on the sixth day of illness: cough, severe nasal congestion, temperature up to 39.5. On the day of the examination in the morning, the temperature rose again to 39.1, an antipyretic was given before arrival. Doktor Hadžić measured the temperature with an electronic thermometer and got a reading of 35.4, and based on that concluded that the child was "absolutely healthy." Before the examination, we privately had blood tests done, the results of which indicate a viral infection. During the examination: – the medical history (6 days of high temperature) was practically ignored – the lungs were listened to through the shirt, not on bare skin – no recommendations or therapy were given, not even symptomatic – during the throat examination, an already used wooden spatula was used, which is a gross violation of sanitary rules I consider this examination to be superficial and unsafe, especially when it concerns a child with a high temperature. We are very disappointed with the attitude and level of healthcare.

Disgusting organization. We visited a doctor with a child who had a fever. The doctor ordered tests. The next day we came and submitted the tests early in the morning. Results can only be picked up between 1 and 2 PM. I came to pick up the tests, but they don't give them out, they'll be in the doctor's computer, they say. Although it's written that in our situation they won't be at the doctor's, we need to pick them up ourselves. They have a note on the door with this written on it. You explain this to them - they refuse to agree. They never gave us the tests. In the evening we came to the doctor with the child. And the doctor doesn't have these tests, because they needed to be picked up at lunchtime!! The result - no diagnosis, no treatment prescribed. Idiotic process organization. Disgusting interaction between departments. In one building 30 meters apart from each other in the 21st century they can't organize a process. It turns out you can't get service because it's a vicious circle. They don't give out tests (unknown why), and the doctor doesn't receive them.

I spent two hours in this clinic to get a standard medical certificate for residence, despite the fact that there were only two or three people in line. Other clinics in Budva don't issue such certificates (I wonder why). It's easier to go to Podgorica and get it there than to waste time watching the staff not work, just wandering around the clinic and chatting with colleagues.

Every healthcare institution should have a doctor like dr Marija Zekic. Professional, expert, the best diagnostician! For us, the patients, it means a lot that dr Marija treats everything she can in her office, she doesn't send patients to other specialists across Montenegro like other doctors do, but works with patients as if she works in a hospital. She has saved and cured many and thank her for that. When she retires, close Dom zdravlja because there will be no one to treat us.

I would like to take this opportunity to thank Dr. Marija Zekić for her very responsible and professional attitude, for her care for every patient. You are a very humane and highly skilled person, everything I heard from other people who were very satisfied with your work, I became even more convinced of how much empathy you helped me with. Everyone already knows that you are an excellent diagnostician, an excellent doctor, above all a very good person. I wish you all the best in your personal and professional life. Your grateful patient Pešić Mira